Last updated: 9 August 2026
These Terms and Conditions ("Terms") govern your use of tradevistasolution.com and your dealings with Trade Vista Solution FZE LLC ("Trade Vista Solution", "we", "us" or "our"). By using this website, submitting an enquiry, approving a proposal, placing an order or using our services, you agree to these Terms together with any applicable proposal, quotation, statement of work, order form, invoice or written service agreement.
If a signed or expressly accepted project document conflicts with these website Terms, the project-specific document will control for that project to the extent of the conflict.
1. About Us
Trade Vista Solution FZE LLC is a UAE-based provider of services that may include digital marketing, Google Ads, Meta Ads, website and landing-page development, e-commerce solutions, CRM implementation, Zoho services, WhatsApp integration, AI chatbots and voice agents, automation, SEO, branding, technical support and UAE business setup assistance.
Contact:
- Email: admin@tradevistasolution.com
- Telephone/WhatsApp: +971 52 804 6247
- Location: United Arab Emirates
2. Website Use
You may use this website only for lawful purposes. You must not:
- Attempt unauthorised access to the website, accounts, systems or data.
- Introduce malware, harmful code, automated abuse or unreasonable traffic.
- Copy, scrape, republish or exploit website content without permission, except where allowed by law.
- Submit false, misleading, infringing, unlawful or harmful material.
- Use our name, branding or content in a way that falsely suggests endorsement or affiliation.
We may restrict access where reasonably necessary to protect the website, our users, our business or third-party rights.
3. Enquiries and Proposals
Website content and initial consultations are general information and do not create a binding service agreement. A project becomes binding when the applicable proposal, quotation, order form, invoice, statement of work or other written agreement is accepted and any required initial payment is received.
Project-specific documents may define scope, deliverables, exclusions, fees, payment milestones, timeline, revisions, support, ownership, cancellation and other requirements.
4. Services and Scope
We will provide the services described in the accepted project document using reasonable professional care. Anything not expressly included is outside scope and may require a revised quotation, additional fee or written change request.
Recommendations are based on the information available at the time. Digital platforms, laws, market conditions, algorithms, costs and technical requirements can change, so a strategy or implementation may need adjustment.
5. Client Responsibilities
You agree to:
- Provide accurate, complete and timely information, content, approvals and feedback.
- Ensure you have the right to use and share all materials, data, trademarks, images, access credentials and instructions you provide.
- Maintain lawful licences, permissions, consents, privacy notices and regulatory approvals relevant to your business and campaigns.
- Review deliverables, advertisements, website content, automation logic and integrations before approval or launch.
- Keep account credentials secure and promptly report suspected unauthorised access.
- Make payments according to the agreed schedule.
- Cooperate with reasonable technical, verification, compliance and platform requests.
We are not responsible for delays, errors, rejected submissions or extra costs caused by incomplete information, delayed approvals, unavailable access, third-party restrictions or materials supplied by you.
6. Fees, Taxes and Payment
Fees, currency, taxes, deposits, recurring charges and payment milestones will be stated in the applicable proposal, quotation or invoice. Unless expressly included, advertising spend, software subscriptions, domains, hosting, premium plugins, stock assets, licences, messaging charges, telephone charges, government fees, banking fees and other third-party costs are separate.
Invoices must be paid by the stated due date. If payment is overdue, we may pause work, delivery, support, campaigns or access after reasonable notice. Any pause may affect timelines and third-party costs. Work will resume subject to payment, resource availability and an updated schedule.
7. Third-Party Platforms and Costs
Many services depend on third-party platforms such as Google, Meta, Zoho, WhatsApp, hosting providers, domain registrars, payment providers, AI providers, plugins and government or free-zone systems. Their fees, policies, approvals, availability, limits and decisions are outside our direct control.
You are responsible for complying with the terms of platforms used for your business. We do not guarantee approval, uninterrupted availability, account reinstatement, advertising delivery, visa or licence approval, banking approval, or any decision made by a third party or public authority.
8. Advertising, SEO and Performance
Advertising, SEO, lead generation and conversion performance depend on factors including budget, competition, location, demand, offer, pricing, website experience, tracking accuracy, sales response and platform decisions.
We do not guarantee a specific number of impressions, clicks, rankings, enquiries, sales, revenue, approvals or return on investment unless an express written guarantee is included in a signed project document. Forecasts, estimates, case studies and past results are illustrative and are not guarantees of future performance.
9. CRM, Integrations and Automation
CRM, WhatsApp, API and automation projects may depend on third-party access, plan limits, approved templates, webhooks, data quality and platform permissions. You remain responsible for reviewing user access, permissions, message content, customer consents and regulatory requirements.
Automated workflows should be tested before production use. We are not responsible for outcomes caused by client changes, expired credentials, third-party outages, provider policy changes, inaccurate source data or use outside the agreed configuration.
10. AI-Enabled Services
AI chatbots, voice agents and generated content can produce incorrect, incomplete or unexpected outputs. AI systems are support tools and should not be relied on as the sole source of legal, financial, medical, safety-critical or other professional decisions.
The client is responsible for approving the knowledge base, prompts, scripts, disclosures, call use, data collection, escalation process and final deployment. Human review should be used where decisions or communications could materially affect a person or business.
11. Timelines, Delays and Approvals
Timelines are estimates unless a project document expressly states otherwise. They may change because of client delays, revision requests, technical discoveries, platform reviews, provider outages, force majeure events or changes in scope.
Where client approval is required, we may treat work as paused until approval is received. A delayed response may require the schedule to be revised according to resource availability.
12. Revisions and Change Requests
Included revisions, if any, will be stated in the applicable project document. A request that changes the agreed scope, functionality, audience, platform, content volume, design direction or integration may be quoted separately. We will seek approval before beginning separately chargeable work.
13. Cancellation and Refunds
Project cancellation and refund terms stated in an accepted proposal, quotation, invoice or service agreement will apply. If no project-specific rule exists:
- A cancellation request must be made in writing.
- Before work begins, any potential refund will be assessed after deducting payment-processing charges, committed third-party costs and other non-recoverable expenses.
- After work begins, amounts covering completed work, time reserved, approved milestones, purchased licences, advertising spend, government fees or other non-recoverable commitments are not refundable to the extent permitted by law.
- Any unused balance will be assessed fairly against documented work and commitments.
- Third-party, platform, advertising, domain, hosting, software, telecommunications and government charges are governed by the relevant provider’s terms and may be non-refundable.
- Recurring services remain payable through the effective cancellation date. Notice and renewal terms in the applicable project document will apply.
Nothing in these Terms limits any mandatory consumer right that cannot lawfully be excluded.
14. Intellectual Property
You retain ownership of materials you owned before providing them to us. You grant us permission to use those materials only as reasonably necessary to perform the agreed services.
We retain ownership of our pre-existing tools, processes, know-how, reusable code, templates, frameworks and general methods. Subject to full payment, ownership or licence rights in final project deliverables will be as stated in the applicable project document. Third-party assets, software, fonts, plugins and stock content remain subject to their own licence terms.
Unless confidentiality has been agreed or you reasonably request otherwise in writing, we may identify your business and display non-confidential completed work in our portfolio, proposals and case studies. We will not intentionally publish confidential credentials, private customer data or protected commercial information.
15. Confidentiality
Each party will use reasonable care to protect confidential information received for the project and will use it only for authorised purposes. Confidential information does not include information already public through no breach, independently developed, lawfully received from another source, or required to be disclosed by law.
Where necessary, the parties may sign a separate non-disclosure agreement.
16. Accounts, Access and Backups
Where practical, important business accounts should be registered in the client’s name and kept under client control. You are responsible for retaining administrator access, billing control and backup copies of your business data and content unless an accepted project document expressly assigns those responsibilities to us.
We may temporarily use authorised access to perform agreed work. You should remove or rotate access when it is no longer required.
17. Warranties and Disclaimers
We aim to provide services with reasonable professional care. Except for express commitments in an accepted project document and rights that cannot be excluded by law, the website and services are provided without warranties of uninterrupted operation, platform availability, compatibility with every future update, or a particular commercial result.
Website information is general and may not always reflect the latest platform rule, price, law or third-party requirement. You should obtain independent professional advice where appropriate.
18. Limitation of Liability
To the maximum extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, special or consequential loss, or for loss of anticipated profit, revenue, opportunity, goodwill or data, arising from the website or services.
To the maximum extent permitted by law, our total liability relating to a particular project or service will not exceed the fees paid to us for the affected project or service under the relevant project document. This limitation does not apply where liability cannot legally be limited or excluded.
19. Indemnity
You are responsible for claims, losses or costs arising from unlawful client-provided content, infringement by materials you supplied, misuse of deliverables, breach of platform rules, or your violation of these Terms or applicable law. This does not apply to the extent a claim was caused by our own breach, negligence or unlawful conduct.
20. Suspension and Termination
Either party may terminate a service according to the applicable project document. We may suspend or terminate work on reasonable notice for material non-payment, unlawful instructions, abusive conduct, security risk, repeated failure to cooperate or material breach. Immediate action may be taken where reasonably necessary to prevent harm or unlawful activity.
On termination, outstanding charges for work performed and non-recoverable commitments remain due. Each party should return or delete confidential material where reasonably required, subject to legal retention duties and technical backup limitations.
21. Force Majeure
Neither party is responsible for delay or failure caused by events beyond reasonable control, including major internet or utility failures, cyber incidents not caused by that party, natural disasters, war, civil disturbance, public-authority action, labour disruption, provider outages or widespread platform failure. The affected party should take reasonable steps to reduce the impact.
22. Governing Law and Disputes
These Terms are governed by the applicable laws of the United Arab Emirates. The parties should first attempt in good faith to resolve a dispute through written discussion. If it cannot be resolved, the courts of competent jurisdiction in the United Arab Emirates will have jurisdiction, unless a project-specific agreement states a different lawful dispute-resolution process.
23. Changes to These Terms
We may update these Terms to reflect changes in our services, technology, business practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. Changes do not retroactively alter a separately accepted project agreement unless the parties agree in writing or the law requires it.
24. Contact Us
Trade Vista Solution FZE LLC United Arab Emirates Email: admin@tradevistasolution.com Telephone/WhatsApp: +971 52 804 6247