Last updated: 9 August 2026
Trade Vista Solution FZE LLC ("Trade Vista Solution", "we", "us" or "our") respects your privacy and is committed to handling personal data responsibly. This Privacy Policy explains how we collect, use, store and share personal data when you visit tradevistasolution.com, contact us, submit an enquiry, communicate through WhatsApp, use an AI-enabled chat or voice feature, or engage us for services.
1. Who We Are
Trade Vista Solution FZE LLC is a UAE-based provider of digital marketing, website development, CRM implementation, Zoho solutions, WhatsApp integration, AI automation, SEO, branding and business-support services.
For privacy questions or requests, contact:
- Email: admin@tradevistasolution.com
- Telephone/WhatsApp: +971 52 804 6247
- Location: United Arab Emirates
2. Personal Data We May Collect
Depending on how you interact with us, we may collect:
- Identity and contact details, such as your name, email address and telephone number.
- Business details, such as company name, website, industry, country, service requirements, budget and project timeline.
- Enquiry and communication data, including messages, consultation notes, support requests and correspondence.
- CRM and project data that you or your authorised representatives provide for service delivery.
- Call, chatbot or AI-assistant interaction data, where an AI-enabled feature is available and you choose to use it.
- Technical and usage data, such as IP address, browser type, device information, referring pages, pages viewed, approximate location, cookie identifiers and website interaction data.
- Marketing and advertising data, such as campaign source, conversion events and your communication preferences.
- Billing and transaction records relating to services purchased from us. Payment-card details are generally processed by the relevant payment provider and should not be sent through ordinary website forms or messages.
Please do not send passwords, payment-card details, government identification documents, health data or other sensitive information through a general website enquiry unless we specifically request it through an appropriate secure process.
3. How We Collect Personal Data
We may collect personal data:
- Directly from you through forms, email, telephone, WhatsApp, meetings, proposals, contracts or project communication.
- Automatically when you use our website, through cookies and similar technologies.
- From advertising, analytics, CRM, scheduling and communication platforms connected to our services.
- From a business, employer or authorised representative that asks us to communicate or work with you.
- From lawful public sources where relevant to a legitimate business enquiry or service.
4. How We Use Personal Data
We may use personal data to:
- Respond to enquiries and provide consultations, quotations or requested information.
- Evaluate project requirements and deliver, manage and support agreed services.
- Create and maintain CRM records, assign enquiries and manage follow-up.
- Communicate about projects, appointments, invoices, service updates and support.
- Operate, secure, troubleshoot and improve our website and services.
- Measure website use, advertising performance, conversions and user experience.
- Personalise communications and, where permitted, send relevant service or marketing information.
- Prevent fraud, misuse, security incidents and unlawful activity.
- Meet accounting, tax, regulatory, legal and contractual obligations.
- Establish, exercise or defend legal claims.
We process personal data where it is necessary to respond to your request, enter into or perform a contract, comply with legal obligations, pursue legitimate business interests that do not override your rights, or where you have provided consent. Where processing relies on consent, you may withdraw that consent, subject to applicable law.
5. Cookies, Analytics and Advertising
Our website may use necessary, preference, analytics and advertising cookies or similar technologies. These may help the website function, remember preferences, measure traffic, understand enquiries and evaluate advertising performance.
Where enabled, services may include Google Analytics, Google Ads or similar analytics and advertising technologies. These providers may receive technical identifiers and interaction data under their own privacy terms.
You can manage cookies through your browser or device settings and, where available, through the website’s cookie controls. Blocking some cookies may affect website functionality. Where consent is legally required for non-essential cookies, we will seek it through the available consent mechanism.
6. CRM, WhatsApp and AI-Enabled Services
Website enquiries may be recorded and managed through Zoho CRM or other authorised business systems so that our team can respond and follow up.
If you contact us through WhatsApp, your communication is also subject to WhatsApp’s and Meta’s applicable terms and privacy practices.
If you use an AI-enabled chatbot or voice assistant on our website, the information you provide may be processed by our authorised AI, voice, hosting and automation providers, which may include ElevenLabs or equivalent providers configured for the feature. AI-generated responses may be imperfect. Do not provide confidential or sensitive information unless it is necessary and an appropriate secure process has been confirmed.
7. When We Share Personal Data
We may share personal data only where reasonably necessary with:
- Staff, contractors and professional advisers who need it for authorised work and are subject to appropriate duties.
- CRM, email, hosting, analytics, advertising, cloud, security, project-management and technical service providers.
- Communication and integration providers, including Zoho, Google, WhatsApp/Meta and, where enabled, ElevenLabs or equivalent providers.
- Payment, accounting and banking providers where required for a transaction.
- Government bodies, regulators, courts or law-enforcement authorities where disclosure is legally required or necessary to protect rights and safety.
- A buyer, investor or successor in connection with a proposed or completed business restructuring, subject to appropriate confidentiality and legal safeguards.
We do not sell personal data as a business activity.
8. International Data Transfers
Some technology providers may process or store personal data outside the UAE. Where personal data is transferred internationally, we take reasonable steps to use providers and arrangements that support appropriate confidentiality, security and lawful transfer safeguards, as required by applicable law.
9. Data Retention
We keep personal data only for as long as reasonably necessary for the purposes described in this Policy. Retention periods may depend on the nature of the enquiry or service, the duration of the client relationship, legal and accounting requirements, dispute-resolution needs, security considerations and the provider systems used.
When data is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to legal, technical and backup limitations.
10. Data Security
We use reasonable administrative, technical and organisational measures designed to protect personal data from unauthorised access, loss, misuse, alteration or disclosure. No website, internet transmission or storage system can be guaranteed to be completely secure. You are responsible for using secure devices and protecting any credentials provided for client systems.
11. Your Privacy Rights
Subject to applicable law and relevant exceptions, you may have the right to:
- Request information about how your personal data is processed.
- Request access to or a copy of your personal data.
- Request correction of inaccurate or incomplete data.
- Request deletion or restriction of processing in certain circumstances.
- Object to certain processing, including direct marketing.
- Withdraw consent where consent is the legal basis for processing.
- Request transfer of data in an applicable portable format.
- Raise a concern with the relevant UAE data-protection authority.
To make a request, email admin@tradevistasolution.com or contact +971 52 804 6247. We may need to verify your identity before acting. Some information may be retained where required by law, contractual obligations or legitimate legal claims.
12. Marketing Communications
We may send relevant business communications where you have requested them, consented to them, or where otherwise permitted by law. You can opt out of marketing at any time by using an unsubscribe option, replying to the message, or contacting us. Service, security, billing and project communications are not marketing and may still be sent where necessary.
13. Third-Party Websites and Services
Our website may link to third-party websites, social platforms, payment tools or service providers. Their privacy practices are controlled by their own policies. We are not responsible for third-party websites or services that we do not control.
14. Children’s Privacy
Our website and business services are intended for adults and business users. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us without appropriate authorisation, contact us so we can review and take suitable action.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in law, technology or our services. The updated version will be posted on this page with a revised "Last updated" date. Material changes may also be communicated through an appropriate notice where required.
16. Contact Us
For privacy questions, complaints or rights requests:
Trade Vista Solution FZE LLC United Arab Emirates Email: admin@tradevistasolution.com Telephone/WhatsApp: +971 52 804 6247